MuleSoft powers digital delivery of over 800 state government services for New South Wales Service New South Wales (NSW) is an award-winning government initiative delivering services to citizens, including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops. Providing a one-stop-shop for citizen needs Improving service delivery levels while keeping costs under control is an ongoing challenge for governments around the world. In New South Wales, Australia, the state government has embarked on a promising, technically complex initiative to achieve both. Service NSW was conceived as a ‘one-stop-shop’ for citizens needing to interact with state government departments. By consol

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