MSP transitions from break-fix model to managed security services with Managed Workplace RMM
MSP transitions from break-fix model to managed security services with Managed Workplace RMM
2 PagesBarracudaMSP.com Barracuda Networks • CASE STUDY • MSP transitions from break-fix model to managed security services with Managed Workplace RMM Profile • Website: www.softecnb.com • Founded: 1982 • Based in: New Brunswick, Canada • Specializations: Managed networks, wireless, and security, endpoint and gateway security • Vertical specialties: Automotive dealerships, accounting, trucking, retail corner stores, senior-care facilities Challenge SofTec Solutions needed technology and tools that could help their small team be more proactive and efficient in resolving issues for customers as the MSP introduced its managed security services offering. Solution SofTec utilized several features from both Managed Workplace RMM and Avast CloudCare, including: • CloudCare’s built-in premium r
