Barracuda Networks • CASE STUDY • MSP scaling business and security services with Managed Workplace RMM MSP scaling business and security services with Managed Workplace RMM Profile • Located: Yorkshire, England • Website: www.primaryictsupport.co.uk • Specializes in: Education Challenges • Clients waiting up to a week for support • Growth of client businesses meant they were increasingly difficult to manage • Inability to scale at the rate required by demand Solutions • Incorporated the Help Desk Operational Accelerator from Managed Workplace for remote support service • Site Security Assessment highlighted vulnerabilities • Mass management and monitoring in one simple platform, picking up on security concerns Results • Driving new business opportunities through the awareness of

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