Technology Environment 200+ Countries 357K Agent Locations Background Headquartered in Dallas, Texas, MoneyGram International Inc. is a global provider of innovative money transfer and payment services and is recognized worldwide as a financial connection to friends and family. Its two core businesses are global funds transfers and financial paper products. It is the second largest provider of money transfers in the world, operating in more than 200 countries with a global network of more than 357,000 agent offices. MoneyGram is a publicly traded company. Challenges Many of MoneyGram’s operations rely on telephone communication. Until 2012, MoneyGram’s IT department was responsible for receiving and processing individual paper invoices from 25 different telecom vendors. MoneyGram’s

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