Case Study
Money Advice Trust Saves Time, Money and Resources
sales@focusgroup.co.uk focusgr oup.co.uk 0330 024 2003 VOICE MOBILE DATA IT VOICE | MOBILE | DATA | IT The Complete Business Solution VOICE Challenge Founded in 1991 as an independent charity with the support of the government, the Money Advice Trust helps people across the UK tackle their debts and manage their money with confidence. Last year the Trust supported 1.3 million people via its telephone and online helpline services. Alongside its London head office, which is the primary hub for fundraising, marketing, communications and finance, the Trust’s Birmingham office runs the organisation’s National and Business Debtline services. With inbound call volumes to its Freephone 0808 helpline numbers on the up, getting call delivery charges under control