Monetizing Analytics for a New Era of Customer Service CUSTOMER STORY | ZENDESK 1 Company: Technology, 250-500 Employees Use Case: Advanced Analytics for Customer Service Favorite Metric: Customer Satisfaction compared to First Reply Time Results: 90 days to live, seamlessly integrated dashboards Used by 80% of Plus and Enterprise customers every day Advanced Analytics promote upgrades and decrease probability to churn AT A GLANCE ©

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