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monday.com builds a proprietary routing tool ? using Assembled’s API

monday.com builds a proprietary routing tool ? using Assembled’s API

Assembled
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Assembled helped monday.com, a leading workOS launched in 2014 enabling organizations to build custom management tools, scale its busy support team for seamless 24/7 customer experiences. Its unified platform managed rapid growth from 80 client-facing employees by blending human agents, AI agents, and BPOs with intelligent routing, real-time recommendations, AI copilot insights, and workforce management. This ensured productivity, consistency, and going the extra mile for global teams.

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