Case Study / MOHA www.cancercenterofiowa.com/ avaya.com MOHA Improves Patient Experience with Avaya Medical oncology group standardizes on a single platform across locations When caring for patients is your number-one priority, both clinical staff and patients need to be able to reach you by phone. To its detriment, Medical Oncology and Hematology Associates of Iowa (MOHA), also known as Cancer Center of Iowa, struggled with three disparate legacy phone systems, one for each clinic location. The clinics also had no way to transfer calls or dial between locations. If someone from Mercy West wanted to speak with someone at Mercy Downtown, that person would have to dial the full seven-digit phone number, for example. Even worse, the clinics had no way of monitoring incoming call

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