Modernize Service Management in the Digital Age The emergence of the digital economy has created distinct expectations about what technology should enable and how the user should engage with it. For businesses to succeed in this era, they must build modern capabilities that meet these expectations into all areas of the business, including the service desk. This white paper explores current requirements for modern service management in IT and beyond, and the capabilities that can propel businesses forward with greater ease, efficiency, productivity, and overall agility. White Paper IT Operations Management1 www.microfocus.com T o Thrive in the Digital Era, ITSM Must Embrace New Imperatives Digitization is creating new revenue streams, new services, and new ex- periences. It has

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