Case Study
Modern Laundry Service Washio Manages Dispatch through Mobile Texting
SENDHUB & WASHIO Modern Laundry Service Washio Manages Dispatch through Mobile T exting Washio is a Los Angeles-based startup providing dry cleaning and laundry service delivered to your door. This fast-paced, on-the-go team relies on business class text messaging to funnel, organize and retrieve its driver and customer communication. When the company first launched in 2011, one dispatcher and one delivery person used everyday smartphone texting to coordinate pickups and drop-offs. As this tech- savvy alternative to local fluff-n-fold services expands, a scalable business messaging platform is key for delivering 24- hour laundry service to an audience of busy young professionals. CHALLENGE Washio Seeks Scalable Communication System for Rapidly Expanding Team. Four years later,