Chapter 3 — C ase Studies Mobilizing a 100-Man Job in 24 Hours Recently, we completed one of the most challenging projects — if not the most challenging project — that we’ve encountered over the past decade in our Knoxville office. The job started out pretty straightforward. Our customer was taking down two rotary kilns for some routine maintenance — small repairs and gunning work in the kiln and fines chute. Based on the customer’s request, we scheduled a small crew for a single shift (12 hours) to handle the repairs. More than sufficient based on the initial scope-of-work. But everything changed as soon as we got onsite and inspected the first kiln. The inspection revealed: 60 www.fssperry.com ? 50 additional feet of brick that needed to be replaced in the kiln ? Work in the coo

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