As higher education has undergone dramatic transformations over the last few decades, Maryville University of Saint Louis, a private institution, consistently re-imagines the educational experience in order to meet the demands of its more than 9,300 students. In 2018, the university determined that today’s students need a more agile, responsive, and flexible experience when it comes to requesting transcripts, paying tuition, or asking questions. It was no longer sufficient for students to wait in lines to ask questions or conduct business with the institution, so Maryville University embarked on a mission to leverage the latest technology to create an innovative, twenty-first century experience for its students. Because Maryville’s growing population of students have come of age

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