To avoid burnout, MLS Digital turned to PagerDuty to manage their on-calls chedules. They have set up rotating on-call schedules so everyone doesn’t have to be on-call all the time. They can hang out with friends and family without bringing their laptop along and have a stronger team spirit knowing the on-call responsibility is fairly shared.“With PagerDuty on-call expectations are more clear. Our team members get time off when they need it.”In addition to automating alerting for incidents detected by their monitoring tools, MLS Digital also uses PagerDuty for emergency game day incidents. Requests are sent to a dedicated engineering team email and are routed to the right on-call person via PagerDuty. With PagerDuty there is no need to memorize schedules or phone numbers again.

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