Customer Success Story v1.0 Customer Success Story I’m a Senior VAS Planning and Evolution Engineer at Safaricom PLC. Based in Kenya, we are East Africa’s largest telecommunications company, serving 42 million customers. We were the first Kenyan operator to roll out 3G connectivity and one of our standout achievements is the launch of M-PESA, the mobile phone-based money transfer, payment, and micro-financing service. A successful migration plan requires the right tools, the right approach, and the right partner to minimize or prevent service interruptions. I’ve been with Safaricom since 2014 and oversee capacity planning and project management to ensure the timely delivery of software updates, new products, and infrastructure upgrades. I help chunk projects into manageable del

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