Case Study

Mindbody Utilizes Aria Systems to Automate Billing Processes and Increase Customer Satisfaction

Mindbody Utilizes Aria Systems to Automate Billing Processes and Increase Customer Satisfaction

Pages 2 Pages

Mindbody, a cloud commerce solutions provider, needed to replace its homegrown billing system, which depended on manual processes that slowed operations and caused revenue leakage. Manual dunning and provisioning also risked service interruptions. By implementing Aria Systems’ automated billing platform and integrating it with existing tools like its core platform and Salesforce CRM, Mindbody streamlined invoicing, collections and account management. The results included reduced revenue leakage, more accurate tax and billing records, and a single source of truth through Salesforce, enabling faster, more reliable customer service.

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