The Challenge Mindbody Utilizes Aria Systems to Automate Billing Processes and Increase Customer Satisfaction TM CASE STUDY Overview Industry Cloud Commerce Solutions Headquarters New York, NY Challenges ? Homegrown billing solution required many time-consuming manual processes ? Manual dunning and provisioning jeopardized service and increased revenue leakage Solution ? Automate all manual billing processes from invoicing to dunning ? Integrate with existing systems like their platform and Salesforce CRM to make implementation easier Bene Ä ts ? Improved dunning processes signi Ä cantly reducing revenue leakage ? Increased accuracy on collections, records, and tax payments ? Created single “record of truth” through salesforce.com, speeding customer service Mindbody provides an all-in-one

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