MicroAutomation

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MTI employed sophisticated algorithms to plan for the high volume outbound traffic and peak call capacity management. Capitalizing on the years of experience we have providing telephony solutions, the MTI team was able to optimize the Genesys platforms’ response using call progress analysis and ensure smooth implementation of the outbound program. This included accurate detection of human vs. answering machine algorithms creating the best user experience possible for Comcast’s customers.

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