Case Study 1 Company Name: MEZZO Location: Tunis Company Overview: Mezzo is multichannel contact center, subsidiary of 3S Group. The Group has a turnover of 2 Billion € in 2011 and 8000 active employees in 30 countries. Mezzo has 900 professionals in the customer relationship management centers located in Bordeaux, Toulouse and Tunis. Challenge: Respond quickly to imminent expansion through SaaS Competitor Short list • Cosmocom •

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