CUSTOMER SUCCESS Inaugurated in October 1919 by King Alfonso XIII, Metro Madrid is currently the longest metro line in Spain, and the third longest line in Europe, after London and Moscow. The 193 miles and 301 stations provide services to the city of Madrid and the extended metropolitan area, facilitating the commute of more than two million users each day (584 million in 2016). Operational efficiency and service quality are the two strategic pillars of this organization. Metro Madrid’s information systems division supports these objectives by “providing value-added services that contribute to improvements in the efficiency of business processes, and ensure application performance and service, management and infrastructure systems”, according to division manager Javier Tagarro

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