CASE STUDY: Metrics Specification for Process Improvement Performance Metrics and Management Client: NATS Role: Egerton Consulting’s role was to review and develop performance metrics to help achieve improvements in software development and support. Result: Statistical methods were applied with advantage to produce new metrics that could identify areas in which performance could be improved. Egerton Consulting display a highly professional approach and I can condently recommend them as a solid and reliable expert supplier in their eld. David Hutin, ILS Manager, NATS

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