324 E. Wisconsin Ave, Suite 1300, Milwaukee, WI. 53202 414-988-1130 healthfuse.com ©Copyright 2018. Healthfuse C H ALLE N G E Mercy Medical Center worked with several outsourcing vendors including collections agencies and Medicaid eligibility companies, but suspected they were not receiving an optimal return on investment from those relationships. Without reliable data, Mercy was unable to perform a thorough, objective analysis. In addition, each vendor reported outcomes based on different criteria, some claiming an eligibility rate as high as 95%, which Mercy believed to be improbable. The company also found its own internal self-pay procedures were inefficient and underperforming. S OLU TI ON Mercy engaged Healthfuse to develop a ne

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