INTRODUCTION Mercedes Benz is one of the most recognizable brands in the world, synonymous with excellence, innovation, and quality. They’re industry leaders, propelled by superior craftsmanship and their pursuit of perfection continues to set the pace for all others to follow. Flagship recently began providing IFM services to Mercedes Benz at their network of facilities located across the United States. Upon arrival, our staff immediately sought ways to begin adding value aside from the services that were already being offered. CHALLENGES Upon arrival, the team noticed several areas that could be improved. There was an infrastructure in place capable of supporting a Computerized Maintenance Management System (CMMS), but the vast potential it held had not yet been realized. Tr

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