Billing Posted on November 15, 2010May 9, 2018 by Ronan Martin Finding $171,000 lost in the couch: How a typical human service agency lost money due to staff turnover but turned that loss into a windfall through AWARDS Organization Type: Mental Health and Homeless Services Agency Location: New York City Total staff: 200 Annual Operating Budget: $15 million The Standard: Tracking clinical data using AWARDS An agency providing mental health services and housing for the homeless had difficulty keeping track of its Medicaid billing, especially re-billing for services that lacked complete documentation. By using AWARDS, supervisors at the agency were able to closely monitor direct care staff to ensure that services were appropriately documented and identify programs where documentation was inco

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