“AWARDS has really increased our agency’s efficiency and ability to show our funders the quality of work we do” Situation: Stressful Audits Every billing cycle, Kidango staff would gather thousands of case files, opening each folder by hand and gathering details about each client interaction in order to file their claims. Each of their funders seemed to have different requirements on how the data should be reported. For Kidango, a human service agency with more than 50 sites and 500 employees across California, audits were an extremely stressful and time-consuming process. With paper documentation, it was easy to lose track of important client details. This led to unreported services, duplicate billing, and a slow reimbursement process.

Join for free to read