"We wanted to provide greater convenience, as well as increase clarity and transparency in the development process for everyone involved.” With a population in the region of 650,000, Memphis and Shelby County wanted to create more efficiency in how they delivered services to citizens. Having created a five-year road map, they aimed to make significant changes in their business model and chose Accela and DigEplan to improve the administration of land and building development. Navigating a dense regulatory environment and having to incorporate several departments and organizations in the process, Memphis and Shelby County needed to improve both internal and citizen communication. The combination of Accela and DigEplan enabled the County to realize their digital journey, with an integrated ap

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