Challenge For 15 years, the FAA had relied on Lotus Notes as their email suite. In 2014, as a result of the Cloud First policy, the agency migrated to Office 365 which meant a new email platform and new suite of desktop applications for 60,000 end-users. The challenge, however, was that the FAA’s existing outsourced IT solution— comprised of three different vendors—lacked the capacity, expertise and ability to instantly scale to respond to the anticipated volume of “how-to” questions. Plus there was no plan in place to drive end-user training and adoption. The solution also required a vendor that was Microsoft Certified and could provide support 24x7. Solution After conducting an exhaustive search for an additional support solution, the FAA contracted with Vitalyst via a Sole Sourc

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