Challenge During an impending key initiative, executive management was under pressure to find a new and innovative way to deliver training to its 20,000 users on both SharePoint and other Office 365 applications. The existing support desk lacked “how-to” expertise, and EPA users were resistant to traditional classroom training methods. An alternate solution needed to be identified and implemented successfully as there was no room for failure. Solution Vitalyst transformed the image of a help desk by setting up a “How-to Help Center” for users of Microsoft Office 365, SharePoint and Lync, OneDrive, Adobe, Dragon and other technologies. By providing phone-based, on-demand expertise, the Vitalyst solutions team was accessible via the existing Help Desk IVR system. To reinforce the an

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