Esker DeliveryWare CREATING A PAPERLESS ENVIRONMENT FOR ORDER PROCESSING In 2005, MEDRAD’s order processing operations were heavily reliant on paper. Through strategic planning efforts, Esker has been a key part of the company’s overall strategy to eliminate paper faxes and archive documents electronically to reduce costs as well as the time associated with manually processing orders. Challenges As an organization that conducts business with more than 4,500 customers, varying from large distributors to small end users, MEDRAD’s customer support team handles large numbers of business transaction documents every day. The company has 13 customer service representatives whose responsibilities include processing more than 12,000 sales orders per month. There were several steps taken t

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