REFERENCE STORY MEASURING EFFICIENCY AND EFFECTIVENESS OF THE CORE BUSINESS PROCESS IDENTIFICATION OF PROCESS PROCESS TRANSPARENT TIMES PROCESS WEAKNESS OPTIMIZATION OF EXECUTION Customer Split Airport is the second largest airport in Croatia and the most important tourist airport in dalmatia with more than 1.1 million passengers per year. As well as delivering outstanding service and convenience to all of its users, the airport endeavors to serve as a magnet to visitors to the Croatian coast and act as a springboard for their memories. Industry Transportation & Travel Opportunity Introduction of ARIS Process Performance Manager (PPM) provided the opportunity to continuously analyze and measure performance of the key business process. The solution was implemented with th

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