MDS serves six times more customers without increasing headcount cuS toMer SucceSS Story c lient Profile Industry: Information Technology Company: MDS Employees: 250 73% alert reduction over three years 1,500 automated assurance checks per customer per day Delivering fast and accurate billing The explosion of mobile technologies is driving ever-higher customer expectations and demand for digital and data services. Ensuring accurate and timely billing for these services is complex, and is increasingly outsourced to companies like MDS. Providing managed services to some of the biggest names in digital services, from national telecoms to international mobile network operators, MDS must ensure high levels of service and availability. “Failure to meet our SLAs could not only affect the

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