SERVICE MANAGEMENT PLATFORM TM US Headquarters (719) 386-7000 | EMEA Headquarters +44 (0) 1793 544888 | www.cherwell.com The Business Challenge During 2013, Functional Architect Luc Wijns decided that an IT service management solution was needed to effectively structure Médecins Sans Frontières’ service desk’s workload. “At this time, we were email based, which gave us problems, ” says Luc. “Things got lost. We forgot things. We had duplicate

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