Mapping the current process in real time Mike Doane can work magic when it comes to revitalizing a team—he has a knack for finding what’s broken and patching it up. His secret to revealing the holes in teams, processes, and systems? Using diagrams. Mike is currently an IT service delivery consultant at Taco Bell. He’s been in IT service delivery for 20 years, so he’s worked on his fair share of inefficient company processes. When he comes into an organization, his first step is to dig deep. He wants to know absolutely everything about the team and how they function so that nothing is left to the imagination. After this information-gathering process, his next step is to map it all out. Before discovering Lucidchart, Mike mapped out processes in Visio after his meetings with the customer—he

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