© 2017 Veeam Software. Confidential information. All rights reserved. All trademarks are the property of their respective owners. 08252017 Customer Story The Business Challenge Follett LLC leads the industry in designing and manufacturing ice and refrigeration solutions. Follett’s products are in such high demand that the company’s manufacturing facilities must operate around the clock. That means Follett’s enterprise resource planning (ERP) system must operate around the clock too. “ERP is mission critical” said Michael Labate, System Administrator at Follett. “Our ERP system runs everything from order entry to production planning. If our ERP system is not highly available we stand to lose thousands of dollars per hour. Downtime is unacceptable. ” Downtime loomed one Saturday

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