MANAGING SHARED IT SERVICES ON A BIG SCALE An integrated management model helps T exas deliver advanced data center, cloud, application, and security services to agencies statewide.Delivering on the Mandate for Improved IT T exas has long been a leader in implementing a shared technology services model to build and manage IT infrastructure. In recent years, the Texas Department of Information Resources (DIR) expanded its shared services to meet legislative mandates to modernize more of the state’s IT infrastructure. The department’s Statewide Technology Center now offers customer agencies services for infrastructure, cloud, software, web tools, and application development — all delivered by approved providers. Smooth integration and automated management of the many differe

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