Market Background In the past 20 years, Vaughan has been transformed from a rural township to a major urban center. From 1986 to 2006, Vaughan’s population grew 276% from just over 65,000 people. Vaughan became Canada’s fastest growing municipality amongst those with populations greater than 100,000 people. Population projections from the Province of Ontario indicate that York Region’s population will rise to 1.5 million people and the number of jobs will increase to 780,000 by 2031. Challenge The City had become completely reliant on its vendors for implementing solutions, resulting in loss of knowledge and skills, and inconsistent delivery. Information Technology Management (ITM) began to ask how to do things better, and how to implement solutions more consistently. After starti

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