Market Background The City of London is the largest community in southwestern Ontario, with a population of over 350,000. It is a vibrant and growing city with much to offer. The City of London Technology Services Division provides IT leadership and coordination to the many diverse business areas at the City of London. The division is staffed with 77 employees that provide a wide range of services for their clients, including hardware, systems development, forms management and telecommunications. Challenge Like many organizations, the City of London’s technology services division is aiming to improve service and project delivery. At the same time, budget constraints continually generate pressure to execute the most beneficial projects first. The City of London wanted complete visib

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