This case study from 11:11 (formerly Sungard Availability Services) details their partnership with Norwegian Cruise Line, a global leader in cruise travel. Norwegian faced challenges ensuring resilient systems, deep disaster recovery, and flexible scalability for their vital reservation system and 24x7x365 operations. 11:11 provided managed IT services, including a highly available and scalable infrastructure, systems management, security, and monitoring. This strategic approach enabled Norwegian to build resilience, especially during peak booking periods like 'wave season,' with boost-able internet services. The collaboration also led to 95-98% of smaller IT issues being mitigated without customer impact, demonstrating 11:11's flexible and rapid responsiveness. This partnership significan

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