CASE STUDY Malin Material handling equipment dealership enhances customer experience and efficiency by adopting electronic invoicing and payment capabilities 91% electronic invoice presentment achieved 75% time reduction achieved for daily cash application 78% decrease in 90-day aging achieved in <4 years Stabilized collections team headcount The Challenge For over 50 years, Malin has offered their customers exceptionally engineered and energy efficient Raymond lift trucks, fleet management, integrated systems and storage solutions, and much more. Like many growing businesses, Malin had manual processes with little to no tracking in place. They struggled to support their customers’ diverse invoice delivery and payment requirements as well as their own collections and port

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