A federal statutory body in Malaysia sought to improve its document management and streamline processes by partnering with Newgen. Facing challenges like manual processes, high operational costs, compliance risks, and inefficiencies in document handling, the client implemented Newgen's Contextual Content Services (ECM) and Intelligent Process Automation (BPM) platforms. This digitized their document lifecycle, enhanced compliance, and increased transparency. The solution empowered over 2500 users across 65+ branches, enabling real-time collaboration and improving overall productivity by automating tasks such as document uploading, indexing, and payment processing.

Join for free to read