This Juniper Networks customer story details how the University of Massachusetts Amherst, a prominent public research university, transformed its campus network infrastructure. After 15 years with a legacy vendor, UMass Amherst transitioned to Juniper’s AI-driven wireless solution. The document highlights the university's challenge with an outdated system and numerous Wi-Fi complaints, particularly in residence halls. The solution implemented was Juniper's cloud-based microservices architecture, including Wi-Fi Assurance, User Engagement, and IoT Assurance. This switch resulted in significant improvements, including a dramatic reduction in Wi-Fi support tickets – zero reported after initial deployment – and faster resolution of Wi-Fi-related issues, moving from hours to minutes. The new sy

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