Major Telecommunication Company Maximises End-user Productivity using Helpdesk Support Services
Major Telecommunication Company Maximises End-user Productivity using Helpdesk Support Services
2 PagesAbout our Client Our client is a major telecommunications company with widespread operations and an ever increasing number of end-users. The Scenario The helpdesk operations were being managed by the company’s MIS department who were finding it difficult to meet expected service levels. They required a solution that would effectively address their varying requirements in the IT helpdesk function, PC hardware maintenance, server administration
