3104 NE Minnehaha Street, Vancouver, WA 98663 | Phone: 877.484.1484 | Fax: 360.567.0868 | www.htginc.com Case Study Major Call Center Upgrades Challenge This international telecommunications company operated 22 call centers across the USA, all of which required an MS Windows XP upgrade. After initial consultation, it was determined that it was more efficient to upgrade the CPUs and monitors at the same time. This meant replacing 17-inch CRTs in small cubicles with flat screen monitors. In addition to easing stress on end user eyes, the result would see significant savings in space requirements and energy use. The call centers operate 24/7. The project required accommodation around shift changes and at other times as desks became available. The customer expected pr

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