Main Street America Group Streamlines Legal Bill Review for Improved Data Integrity, Accuracy and Cost Savings CUSTOMER SUCCESS THE CHALLENGE MSA’s manual, paper-based legal bill review process included invoices in different formats and from various mediums, making it tedious and time-consuming. In addition, receipt, review and payment required both claim representatives and administrative resources. MSA needed a solution that would help it better manage and control its legal spend, enable better relationship with its firms and remove bill review responsibilities from its claims professionals. LEGAL SPEND MANAGEMENT AND BILL REVIEW After pursuing an outsourcing solution that still relied on manual processes, MSA brought bill review in-house and selected Bottomline Technologies L

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