Case Study 1 OF 3 INTELLIGENT FIELD SERVICE COMMUNICATIONS Case Study XOi Customer Case Study: MacDonald-Miller MacDonald-Miller Facility Solutions is a full-service design- build mechanical contractor that focuses on making buildings work better. With its broad design, retrofit and service capabilities, the company specializes in providing answers for its clients’ toughest building challenges. With more than 1,000 employees, including 100 service technicians, MacMiller is already a leader in the Pacific Northwest, counting companies such as Nike, Boeing and Microsoft among its clients. But like every leader, MacMiller is continuously challenged to stay ahead of the competition. Recently, company leaders took a hard look at the technology behind their business to determine need

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