M Mo ob bi il le e A Au ut to om ma at ti io on n L Le ea ad ds s t to o 2 24 4/ /7 7 C Cu us st to om me er r S Se er rv vi ic ce e The Challenge With a corporate wide commitment to improve their processes, MacMiller recognized that their paper-based field service reporting needed to be eliminated. Not only was this method slow and time consuming for the field personnel, it was prone to errors during the translation and key entry of the information. In all, the process lacked the level of service they were known for and wished to provide to their customers. To begin with, MacMiller chose WennSoft MobileTEC software that allowed them to track field service work orders from the time the order is placed until the job was complete. With the addition of mobile au

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