LV= Achieves Substantial Efficiencies Using the Sapiens Closed Books Platform as its System of Record Case Study About LV= LV= employs over 5,500 people and serves over 5.8 million customers with a range of financial products. It is the UK’s largest friendly society and a leading financial mutual. It helps people protect and provide for the things they love, through a wide range of financial services, including insurance, investment and retirement products. LV= offers its services direct-to-consumers, as well as through IFAs and brokers, and via strategic partnerships with organisations, including ASDA and Nationwide Building Society. Challenge LV= faced a challenge: how to reduce costs, whilst improving customer service to offer a unique and personalised experience. Summ

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