Luton Borough Council Customer Testimonial v1.042 4net Technologies Customer Testimonial | Luton Borough Council Introduction Luton Borough Council (LBC) has undertaken a major restructuring and transformation programme to help make cost savings, streamline citizen service and build a flexible and sustainable organisation for the future. Jayne Robinson, Interim Service Director Transformation, Procurement and IT says, “We are using technology to enable change across all services delivered by the organisation, such as new telephony and a digital portal to help drive improvement for our customers and staff. This change involves encouraging citizens to use automated telephony, self-service and self-help so that the council can deliver efficient services and thereby drive savings.

Join for free to read