1 Intro music 0:01 – 0:50 Maria Byrne: “My Name is Maria Byrne, I’m Head of Service for Cheshire West and Chester Council, and I have key responsibility for Customer Services” “Chester West and Cheshire Council have three core values of Customer First, Best Practice, and Value for Money.” Kerry Hughes: “I’m Kerry Hughes, the Customer Experience Team Leader at Cheshire West and Chester Council, and I work alongside the development and operational teams to ensure that we keep the customer at the centre of everything.” “Here at Wyvern House in Winsford we have our contact centre, and we also have one of our six customer service centres.” Maria Byrne: “Cheshire West has developed an initiative called ‘Think Customer’ which is designed to put the customer at the heart of everything tha

Join for free to read