Overview Lufthansa ranks among the top ten airlines in the world in terms of size and is the second largest European airline. From its Frankfurt and Munich hubs, Lufthansa flies to 202 destinations in 78 countries. Besides its passenger business, the aviation group comprises divisions for cargo, aircraft maintenance, IT and catering. Challenge Today, an airline passenger can check in for their flight with just a couple of taps on a mobile phone, by pressing a few buttons at the automatic check-in machine, or having a short conversation with the staff at the check- in desk. The airlines’ goal is for this to be a simple, pain-free experience for passengers; such simplicity depends on a highly complex system. Each step of the process must work in perfect harmony. First, the pas

Join for free to read