The Challenge Procure4 challenged the existing supply chain to ensure it delivers value and sustainable savings. The aim was for LCA to achieve contractual and operational stability for 2018 and beyond, with a focus on the capital programme and the needs of an increasing passenger numbers. Whilst the capital programme will allow LCA to cater for an increasing number of passengers, there will also be challenges, ensuring high quality service levels whilst undergoing an extensive and often disruptive construction programme. Transportation of passengers from/to peer and airplane was a key service that required a guaranteed high-quality passenger proposition to limit waiting times embarking and disembarking the aircraft. The Approach The incumbent supplier of the airside passenger service secu

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